I have a Brother laser printer and it recently quit working. I tried everything I could but it just would not print. It was also just a week outside the one year warranty so I thought I was screwed.
I avoided calling tech. support because I have never had luck with it. I am a Linux System Administrator and self-confessed geek. I can certainly fix my own stuff! (XBOX 360 RROD not withstanding).
Well I am working from home today and finally decided to call and go through the process. I had too because I was considering buying another printer and wanted to make sure I explored all my options.
So I call and was talking to a human at Brother in about three minutes after telling the computer what model I had.
The nice lady had me turn off my firewall and print out the general settings. She asked me about one line on the sheet and I told her what it said. She then instructed me to the printer and changed that one setting.
All of a sudden my printer came to life spitting out test documents I had been throwing at it for the last hour.
Turns out somehow my printer got set to only listen to print requests on the parallel port and ignore the others. She just had me set it back to AUTO and all was well.
Total call time: seven minutes.
So not only am I relieved that my printer is working and I don’t have to buy another one but I am really happy I had such a great tech. support experience with Brother; makes me glad I chose them.
So sometimes the old dog can learn new tricks and sometimes tech. support can come through.
Tech Support: 1, Me: 0.
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